At gobetplay, your privacy matters. This Privacy Policy explains exactly what personal data we collect when you use our Philippines mobile betting and entertainment platform, how we use it, who we share it with, and what rights you have over your own information. We keep things straightforward so you always know where you stand.
When you register an account on gobetplay, we collect the personal details you provide directly — including your full name, date of birth, email address, mobile number, and a government-issued ID for identity verification purposes. This information is required to open and maintain your account in compliance with Philippine regulations and to ensure that only eligible players aged 21 and above can access our platform. We also collect any details you submit when contacting our support team, updating your profile, or completing payment and withdrawal forms. All information you provide is stored securely and used only for the purposes described in this Privacy Policy. You are responsible for keeping your account credentials confidential and for ensuring that the details you provide are accurate and up to date.
When you browse or use the gobetplay platform, we automatically collect certain technical information to help us operate and improve our services. This includes your IP address, device type, operating system, browser version, session duration, pages visited, and in-app interactions such as bets placed and games accessed. We use this data to detect and prevent fraud, monitor platform performance, and personalise your experience where appropriate. We do not use this data to build advertising profiles or sell it to third-party marketers. Cookies and similar technologies may be used to remember your preferences and keep your session active — you can manage cookie settings through your browser at any time.
To process deposits and withdrawals in Philippine pesos, we collect payment-related information such as your chosen payment method, transaction reference numbers, and transaction history. We do not store full card numbers or sensitive banking credentials on our servers — all payment processing is handled through secure, regulated payment providers. Transaction records are retained as required by Philippine financial regulations and for the purpose of resolving any disputes that may arise. If you use an e-wallet or mobile payment service, only the reference data necessary to complete the transaction is recorded. Your financial data is never shared with third parties for marketing or profiling purposes.
We do not sell, rent, or trade your personal data to any third party. We may share limited information with trusted service providers who assist us in operating the platform — such as payment processors, identity verification services, and customer support tools — but only to the extent necessary for those services to function. All third-party partners are contractually required to handle your data securely and in accordance with applicable Philippine privacy law. We may also disclose your information to regulatory authorities or law enforcement agencies when required to do so by law or court order. In all other circumstances, your data stays within the gobetplay ecosystem.
Under the Philippine Data Privacy Act of 2012, you have the right to access, correct, and request deletion of the personal data we hold about you. You may also object to certain types of processing, request that we restrict how we use your data, or ask us to provide a copy of your data in a portable format. To exercise any of these rights, please contact our support team through the details available on our FAQ page. We will respond to all verified requests within a reasonable timeframe and in accordance with our legal obligations. Please note that some data may need to be retained for regulatory compliance even after an account is closed.
We retain your personal data for as long as your account remains active and for a period thereafter as required by Philippine law and our internal compliance policies. Account records, transaction histories, and identity verification documents are typically retained for a minimum of five years following account closure to satisfy anti-money laundering and regulatory requirements. Data that is no longer needed for any lawful purpose is securely deleted or anonymised. If you request account deletion, we will process your request promptly while retaining only the data we are legally obligated to keep. You will be informed of any retention obligations that apply to your specific request.
We may update this Privacy Policy from time to time to reflect changes in our services, technology, or applicable regulations. When we make material changes, we will notify registered users through the platform or via the email address associated with their account. The date at the top of this page will always reflect when the policy was last revised. We encourage you to review this page periodically so you stay informed about how your data is being handled. Continued use of the gobetplay platform after any update constitutes your acceptance of the revised Privacy Policy.
Our support team is ready to help. Visit the FAQ for quick answers, or create a free account and manage your data preferences directly from your profile.